Susan Thomas

    Susan Thomas

    April 18, 2017
    Track 4 

    : Overcoming Resistance to Change

    Have you ever encountered resistance when presenting a new idea, concept or way of doing things? Of course. We all have. The good news is, there is hope.

    In Susan’s presentation she will discuss ‘Overcoming Resistance to Change’ and tips you can put in place today. Along with a short video, key topics in her presentation include:

    • Identify components of layers of resistance

    • Understand what’s behind the resistance

    • How to resolve conflicts


    Susan brings years of experience in integrating the best from Critical Chain project management, business process optimization, and training.

    The tenets of Susan’s approach to every project, every client is driven from the belief that every situation can be substantially improved. Every conflict can be removed. She has applied these principles in the right combination, which fit the organization’s specific culture, in organizations such as Procter & Gamble, Boeing, and Luxottica - with success.


    • Implemented Critical Chain Project Management and Theory of Constraints at a global consumer products organization to increase throughput by ~35% with ~93% on-time delivery
    • Implemented WIP Boards at a global airline industry, to cut the cost curve and accelerate quality in production in order to gain market share
    • Re-defined ‘indirect spend’ Purchase-to-Pay lifecycle for a global consumer products organization to save $1M/day
    • Increased productivity in a retail pharmacy by 21% (without adding staff)


    • Boeing Company
    • City of Cincinnati (Department of Economic Development)
    • Lexmark International
    • Luxottica
    • Nichols Institute
    • Procter & Gamble
    • US Government (Submarine Division)


    • Master’s Degree in Management and Planning
    • Bachelor of Science Degree in Industrial Design
    • Project Management Professional (PMP)
    • Managing Successful Programs – Foundation Certified (MSP)

    Register for the 2017 Mega Event!