Combining Voice of the Customer and Projects when the solution is not known or Lean Six Sigma Projects into one is the most powerful accelerator for moving your organization forward, clearly defining and integrating VOC, Lean, Agile, DMAIC and Design for Six Sigma, and achieving a high-performance culture.
Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. We will share how to achieve those goals with speed and simplicity. The answers combine unconventional thinking with various types of projects to achieve outstanding results well beyond the norm. If you are impatient for transformative results and are an executive, change agent, product development manager, project manager, innovation leader, process improvement leader, or aspiring PMI or Lean Six Sigma practitioner, this jargon-free session is for you.
|Event Date||04-21-2021 5:30 pm|
|Event End Date||04-21-2021 6:30 pm|
|Individual Price||Member - $10 | Guest - $20 | 1 PDU|
Brad guides organizations, teams, and individuals to implement team based problem solving through Lean Six Sigma courses and Operational Excellence workshops. Brad is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer with over 18 years experience leading improvement projects in the manufacturing, healthcare, and public service sectors. He is the Owner of Hollingsworth Consulting, LLC as well as a Workshop Instructor for the Voinovich Academy for Excellence in Public Service at Ohio University. He earned his bachelor’s and master’s degrees of Industrial and Systems Engineering at Ohio University. He is an Ironman triathlete and lives near Zanesville, Ohio. Website | LinkedIn
Tony joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership. His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, quality and leadership, culture change, project management and strategic planning, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business.
Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. He is a Registered Respiratory Therapist and Certified Professional Coder. In addition to all of the above, Tony is also an accomplished classical pianist. He resides in Sarasota, FL with his wife of over 20 years and 3 daughters.