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Artificial intelligence initiatives are no longer just technical projects — they are organizational transformations that fundamentally shift workflows, decision-making, and job roles. This webinar will walk project managers through what “good” AI change management looks like by breaking down the people, process, and readiness factors that determine whether AI tools are actually adopted. We will explore how AI differs from traditional technological change, including its faster iteration cycles, greater ambiguity, and deeper psychological impacts such as fear, distrust, and job threat concerns. Participants will learn how to size and scope the right amount of OCM based on risk, disruption, and the level of behavioral change required. We will also cover practical tools such as stakeholder mapping, impact assessments, adoption indicators, and communication frameworks that address both rational and emotional reactions to AI. Real-world examples will demonstrate success patterns from organizations that have deployed AI responsibly and with high user trust. Attendees will walk away with a clear understanding of the critical role they play in guiding teams through uncertainty and building confidence in AI-driven work.

Presenters: Christen Bell, Susan Masters, Stephania Zamor, Mia Robben